Terms and Conditions
These terms apply to purchases from MESH SAL through this website. MESH SAL is a Lebanese company based in Amchit. Ordering from the site means you accept them. Last updated 15 September 2026.
1. Prices
All prices are in US dollars and include 11% VAT. The price shown at checkout is the price you pay; there are no additional charges beyond the delivery fee stated at checkout. We may change prices at any time, but not for an order already confirmed.
2. Orders
An order is confirmed when you receive our confirmation, not when you place it. The minimum order is $25. We may decline or cancel an order if a product is unavailable, a price was displayed in error, or payment does not arrive; in that case anything already paid is refunded in full.
Products shown as out of stock cannot be ordered. Use "Get notified when back in stock" on the product page and we will tell you when it is.
3. Payment
We accept cash on delivery, cash at collection, and Whish Money transfer. Whish orders are confirmed once the transfer arrives, usually within one working day. We do not take card payments online.
4. Delivery and collection
Standard delivery, anywhere in Lebanon: $5, free on orders over $99.99. Allow 3 to 4 working days from confirmation. Orders over 5 kg are not available for standard delivery; contact us and we will quote.
Collection from our office in Amchit: free. Orders are ready the same or the next working day and we message you when they are. Berranieh Street, Wehbe building, Monday to Friday, 8:00 to 16:30.
Check the parcel when you receive it. Report damage in transit or a missing item within 48 hours and we replace it.
5. Warranty
Shelly products carry a 3-year manufacturer's warranty from the date of purchase, covering defects in hardware and firmware. It does not cover damage from incorrect installation, wiring outside the device's rated limits, water or heat damage, physical damage, or modification of the device. LinkedGo and LOQED products carry a 2-year manufacturer's warranty on the same conditions.
To claim, contact us with your order number and a description of the fault. We test the unit and repair or replace it. Bring or send the unit to our office in Amchit; if the fault is confirmed under warranty we cover the return delivery.
6. Returns
Unopened products in their original sealed packaging can be returned within 14 days of receipt for a refund or exchange. Bring them to our office or send them at your cost; the refund is made the same way you paid, once we have received the goods. Opened or installed products cannot be returned unless faulty, in which case the warranty above applies.
7. Installation and safe use
Most products we sell connect to mains voltage. They must be installed according to the manufacturer's instructions, with the supply switched off, and where required by a qualified electrician. MESH SAL is not responsible for damage or injury resulting from incorrect installation or use outside the product's specifications. If you would rather we install and commission the system, contact us for a quote.
8. Product information
Specifications, wiring diagrams and documentation on this site are taken from the manufacturer and may be updated without notice. Product images are for reference; packaging and minor details may differ.
9. Your data
We use the details you enter at checkout to process and deliver your order and to contact you about it. We do not sell or share them with anyone else, except the courier who delivers your parcel.
10. Contact
MESH SAL, Amchit, Berranieh Street, Wehbe building, Lebanon. Phone +961 81 377 410, email info@meshlb.com, Monday to Friday, 8:00 to 16:30.